Privacy Policy

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Who We Are

Second Dawn Business Coaching ("we," "us," or "our") is committed to protecting your privacy and personal information. We are a business coaching service helping startup founders and entrepreneurs build scalable, sustainable businesses.

Information We Collect

Contact Form Information

When you submit our contact form, we collect:

• Name (required)
• Email address (required)
• Company/startup name (optional)
• Business stage (optional)
• Your message/challenge description (required)

Automatically Collected Information

How We Use Your Information

We use your personal information solely for:

1. Responding to your enquiry - To understand your business challenges and how we can help
2. Providing coaching services - To deliver our business coaching and support services
3. Communication - To send you information about our services and respond to your questions
4. Business administration - To maintain records and manage our client relationships

Legal Basis for Processing

Under UK GDPR, our legal basis for processing your personal information is:

• Legitimate interest for responding to enquiries and providing requested information
• Contract performance when you become a client
• Consent for marketing communications (where separately obtained)

How We Store Your Information

Email Storage

• Your enquiry information is stored in our business email system
• Emails are hosted on secure, encrypted servers
• Access is restricted to authorized personnel only

CRM System

• Client information is stored in our secure Customer Relationship Management (CRM) system
• The CRM uses industry-standard security measures including encryption
• Access is password-protected and limited to essential business staff

Data Security

• All data is stored on secure, encrypted systems
• We use secure email protocols and connections
• Regular security updates and monitoring are maintained
• No data is stored on unsecured devices or systems

Data Retention

• Enquiry information: Retained for 2 years from last contact
• Client information: Retained for 7 years after services end (for business records)
• Marketing communications: Until you unsubscribe or request removal

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:

• Service providers: Secure email and CRM providers who process data on our behalf
• Legal requirements: If required by law or to protect our legal rights
• With your consent: When you specifically authorize us to share information

Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Ask us to correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Restriction: Ask us to limit how we use your information
• Objection: Object to our processing of your information
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at info@seconddawncoaching.co.uk.

Data Transfers

Your information is processed and stored within the UK. If we ever need to transfer data internationally, we will ensure appropriate safeguards are in place.

No Cookies Policy

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may notify you via email.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16.

Contact Us

Complaints

If you're not satisfied with how we've handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO):

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This privacy policy is designed to be transparent about our data practices. We are committed to protecting your privacy and using your information responsibly to provide excellent business coaching services.